Frequently Asked Questions

SOCIAL MEDIA MANAGEMENT

  • We offer a complete social media service covering content creation, scheduling, strategy development, community management, and monthly reporting. This ensures your platforms stay active, aligned with your brand, and continue to grow organically.

  • We manage Instagram, Facebook, LinkedIn, and TikTok, tailoring your content and strategy to each platform to reach your ideal audience effectively.

  • Most of the time you will supply the content however if you are a Gold Coast local we can create the content for you, including captions, hashtags, and graphics, while ensuring your branding and voice are consistent. If you have content you’d like featured, we can incorporate that too.

  • We recommend a minimum of 3 posts per week to keep your audience engaged and your platforms active, but we will tailor the posting frequency based on your goals and your chosen package.

  • You will receive a clear monthly report showing metrics like reach, engagement, follower growth, and website clicks, so you can see your progress and return on investment. Remember, social media is one pillar of business so we may suggest other marketing strategies in addition to social media management.

  • Absolutely. We can set up your profiles, develop your branding guidelines, and create a strategy that builds your audience and positions you professionally from the start.

  • While our core service focuses on organic social media management, we also offer Meta ad management as an add-on service if you want to expand your reach further.

  • Simply submit one of our contact forms, and we’ll discuss your business goals, ideal audience, and how we can support your social media growth.

  • Yes, we understand each business is unique. We will work with you to create a package aligned with your goals and budget.

  • Social media builds brand trust, increases your visibility, connects you with your audience, and can directly drive leads or sales when managed strategically. It allows your business to stay top of mind in your industry while building long-term relationships with your audience.

     

WEBSITE DEVELOPMENT

  • We specialise in user-friendly websites on Squarespace, Shopify, and Wix, ensuring your site is easy for you to manage while remaining beautifully designed and functional.

  • Timeframes vary based on the project size and your readiness with content, but most websites are completed within 4–8 weeks from the start date.

  • We offer copywriting services if you need support with your website text, ensuring it aligns with your brand voice and engages your audience. Alternatively, you can provide your own copy if preferred.

  • Website investment varies based on your needs, with simple websites starting from a lower investment and more complex builds priced accordingly. We will provide a clear quote after your discovery call.

  • Yes, all websites we design are fully responsive, ensuring they look beautiful and function seamlessly on mobiles, tablets, and desktops.

  • We provide foundational SEO, including keyword optimisation, image alt text, and meta descriptions, to help your website be discoverable on Google from day one. For ongoing SEO, we can discuss add-on packages.

  • Absolutely. If your current website needs a refresh to align with your branding or improve user experience, we can redesign it on your current platform or migrate you to a better-suited one.

  • Yes, we will guide you through how to update your website with new images, text, and blog posts so you feel confident managing it post-launch.

  • Yes, we design Shopify and Squarespace e-commerce websites, including product upload, payment integrations, and streamlined customer experiences for your online store.

  • Simply book a discovery call with us to discuss your goals and what you’d like your new website to achieve. We will then guide you through the next steps to begin your project confidently.

GRAPHIC DESIGN

  • We offer a range of graphic design services, including social media graphics, business cards, flyers, price lists, e-books, website graphics, and branding assets to ensure your business looks professional and consistent across all platforms.

  • Yes, we can create a complete branding package, including logo design, colour palette, typography selection, and brand guidelines to set your business up with a cohesive, professional identity.

  • Timelines vary depending on the project, but most graphic design requests are completed within 1–3 weeks. We will confirm your project timeline during the briefing process.

  • Absolutely. We specialise in scroll-stopping social media graphics that align with your branding and can be used for your posts, stories, and ads.

  • That’s what we’re here for! We will guide you through a design briefing process, sharing inspiration and helping you clarify your vision to ensure you’re happy with the final outcome.

  • All design packages include two rounds of revisions to ensure your designs align with your vision while keeping the process streamlined.

  • Yes, you will receive high-resolution files in formats suitable for print and digital use (PDF, PNG, JPEG, and, where applicable, editable files).

  • Yes, we can design print materials such as flyers, business cards, signage, and brochures, ensuring they are ready for your chosen printer.

  • Costs vary depending on the project’s complexity and the number of assets required. We will provide a clear, custom quote following your enquiry or discovery call.

  • Simply submit a contact enquiry form and we will book a discovery call, and we will chat through your needs, goals, and vision before starting your design project.